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Needles that look real
Molded PE tips capture the shape and texture of real fir needles, while fine PVC needles fill out the branches underneath for a full, layered look.
we want you to love every addition to your home! If something isn't quite right, we're here to make the return process simple and stress-free.
30 Day Returns: You have 30 days from the date of delivery to request a return. Items must be unused, in their original condition, and returned with all original packaging and accessories.
Order Cancellations: Need to cancel? Email us within 24 hours of placing your order. Once your order enters fulfillment or has been shipped, cancellation is no longer possible.
Free Returns for Damaged Items: If your order arrives damaged, defective, or incorrect, we'll cover the return shipping costs and arrange a replacement or full refund.
Change-of-Mind Returns: Customers are responsible for return shipping costs. We charge $0 in restocking fees on eligible returns.
Refund Processing: Approved refunds are issued to your original payment method and processed within 7 business days.
Need a Hand? Our friendly Vaelo Home support team is always happy to help! Simply email us at info@vaelohome.com with your order number, and we'll guide you through the process.
For complete details, please visit our Refund Policy .
At Vaelo Home, you always enjoy free shipping.
Not completely satisfied with your purchase? You can return your product within 30 days. Feel free to contact us for assistance with your return.
The Vaelo Christmas Shop
The classic evergreen, made to last
A full, natural green tree with lifelike needles and a set of string lights in the box, ready for your family’s ornaments.
Christmas Special · 25% off
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Free shipping across the USA · Order by December 10 for Christmas delivery
Why you'll love the Linden
Made for the most wonderful time of the year
String lights in the box
A set of string lights comes packed separately, so you can wrap them through the branches exactly the way you like for a warm, glowing tree.
A classic for every Christmas
Deep natural green works with any style, from classic red and gold to rustic wood and woven ornaments. The folding metal stand stores flat after the holidays.
What's in the box
Tree, stand and lights
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Linden Christmas treeLifelike PE tips with fuller PVC needles
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Folding metal standSturdy, and stores flat after the holidays
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String lightsPacked separately, so you can wrap them your way
Ornaments are not included.
Free shippingAcross the USA, no minimum
Order by December 10For delivery before Christmas
Easy 30-day returnsNo restocking fees
Secure checkoutShop with confidence
Good to know
Questions before the big day
Our team is here Monday to Friday, 9 AM to 5 PM ET, and replies within 1 to 2 business days.
Email our teamWhat comes in the box?
You get the Linden tree, its folding metal stand and a set of string lights. The lights are packed separately, so you can wrap them through the branches the way you like. Ornaments are not included.
What are the needles made of?
The Linden combines molded PE tips, which look and feel like real fir needles, with fine PVC needles that fill out the branches for a fuller tree.
How does the Christmas Special work?
The 25% Christmas Special is applied automatically at checkout, with no code needed. It is available for a limited time and ends December 15 at 11:59 PM Eastern.
When will my tree arrive?
Orders are prepared in 1–2 business days and spend 6–8 business days in transit, so most arrive within 7–10 business days. To have your tree in time for Christmas, we recommend ordering by December 10. Delivery times may vary due to weather, holidays, or carrier delays. For complete details, visit our Shipping Policy.
Do you offer free shipping?
Absolutely! At Vaelo Home, we offer free standard shipping on all eligible orders within the United States, with no minimum purchase required. Any additional shipping options or charges will be clearly displayed at checkout. For more information, visit our Shipping Policy.
How can I track my order?
Once your order has shipped, we'll send you a shipping confirmation email with your tracking information. You can also follow your package's journey anytime through our Order Tracking Page. Please allow a little time for tracking to become available after your shipping confirmation. For additional details on delivery timelines, please review our Shipping Policy.
What is your return policy?
You can request a return within 30 days of the confirmed delivery date. Items must be unused, in original condition, and returned with all original packaging. Contact us at info@vaelohome.com with your order number before sending anything back. For complete details, visit our Refund Policy.
Can I cancel my order after placing it?
Please email us at info@vaelohome.com within 24 hours of purchase with your order number. Cancellations cannot be guaranteed after 24 hours. Once an order enters fulfillment or has shipped, it can no longer be canceled. If already shipped, you may request a return once it arrives. For complete details, please visit our Refund Policy.
Do I have to pay for return shipping, and when will I receive my refund?
If your order arrives damaged, defective, or incorrect, Vaelo Home covers 100% of return shipping costs. For change-of-mind returns, customers are responsible for return shipping. We charge $0 in restocking fees. Refunds are issued within up to 7 business days after the return is received and approved. Visit our Refund Policy.
How can I contact Vaelo Home?
We're always happy to help! Email us at info@vaelohome.com, call +1 (413) 600-1641 or send us a message through our Contact page. Customer service hours are Monday–Friday, 9:00 AM–5:00 PM (EST), and we aim to reply within 1–2 business days.
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