Shipping policy

Effective date: September 16, 2026

At Vaelo Home, we aim to provide a smooth and dependable shopping experience from the time you place your order until it reaches your doorstep. We offer free shipping on all orders within the United States, with no minimum purchase required.

Currency

Shipping Locations

This Shipping Policy applies to orders delivered within the:

United States

Currently, our standard shipping services are available to eligible delivery addresses throughout the United States.

Delivery Times

Our estimated order processing and delivery timelines are outlined below.

Order Cutoff Time:

5:00 PM (Eastern Time), Monday–Friday

Orders placed before 5:00 PM will begin processing on the same business day. Orders submitted after the cutoff time, on weekends, or on holidays will begin processing on the following business day.

Order Handling Time:

1–2 business days (Monday–Friday)

During this period, your order will be processed, prepared for shipment, and handed over to one of our shipping carriers.

Transit Time:

6–8 business days (Monday–Friday)

Estimated Delivery Time:

Most orders are expected to arrive within 7–10 business days from the date of purchase.

Please keep in mind that these delivery estimates may vary due to carrier disruptions, severe weather, holidays, increased order volumes, or other circumstances beyond our reasonable control.

Carrier Services

Vaelo Home partners with established shipping carriers to deliver orders across the United States. Depending on your order and shipping destination, your package may be delivered by one of the following carriers:

USPS
UPS
FedEx

The shipping carrier assigned to your order may vary based on availability and delivery location.

Shipping Costs

Free Shipping:

We offer free standard shipping on all eligible orders within the United States, with no minimum purchase amount required.

Delivery Issues

If your order is delayed, lost in transit, or you encounter another delivery-related issue, please contact our customer support team as soon as possible.

Our team will gladly assist you in reviewing your shipment and identifying the appropriate next steps to help resolve the issue.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking details.

You can also check the progress of your shipment through our Order Tracking Page

Please allow some time for your tracking information to become available after receiving your shipping confirmation email.

Changes to This Policy

Vaelo Home may update or revise this Shipping Policy when necessary. Any modifications will be published on this page, along with an updated Last Updated date.

We recommend reviewing this policy periodically to remain informed about our current shipping procedures.

Questions?

If you have any questions regarding shipping, delivery, or your order, please visit our FAQ Page

You may also contact our customer support team using the information below.

Contact Information

Store Name: Vaelo Home
Address: 72 Dartmouth St, Springfield, MA 01109, United States
Email: info@vaelohome.com
Phone: +1 (413) 600-1641

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM (EST)

Response Time:
We aim to reply within 1–2 business days.