Terms of Service

Last Updated: September 2026

Overview

Welcome to Vaelo Home. Throughout these Terms of Service, the words “Vaelo Home,” “we,” “us,” and “our” refer to Vaelo Home.

We operate this website and online store to provide customers with access to our products, content, features, tools, information, and related services, collectively referred to as the “Services.” Our online store is hosted and supported by Shopify.

These Terms of Service (“Terms”) establish the conditions that apply when you browse our website, purchase products, create an account, or otherwise interact with our Services.

Please review these Terms carefully before using our website. They contain important information concerning your rights and responsibilities, including limitations of liability and warranty provisions.

By accessing or using Vaelo Home, you agree to these Terms and our Privacy Policy [LINK]. If you do not agree with these Terms, you should discontinue use of our Services.

Section 1 – Eligibility, Accounts & Customer Information

By using our Services, you confirm that you have reached the age of majority in your state, province, or jurisdiction of residence, or that you have provided appropriate consent for any minor dependents using devices that you own or manage.

Certain features or purchases may require you to provide information such as your name, email address, billing information, payment details, and shipping address.

You agree that any information submitted to Vaelo Home will be accurate, complete, and current and that you have the necessary authority to provide it.

If you create an account, you are responsible for protecting your login information and for activity conducted through your account. Accounts may not be sold, transferred, assigned, or licensed to another person without our authorization.

Section 2 – Products & Product Information

We make reasonable efforts to display and describe our products as accurately as possible. However, product colors, textures, dimensions, and overall appearance may vary slightly from what you see on your screen because of differences in displays, lighting, device settings, photography, and manufacturing.

We cannot guarantee that every product will appear exactly as displayed on your particular device.

Product descriptions, specifications, availability, and other information may be revised when necessary. We may also discontinue products or restrict quantities available to particular customers, locations, or jurisdictions.

Section 3 – Orders & Purchases

Submitting an order through Vaelo Home represents an offer to purchase the selected products. An order is not considered fully accepted until we have accepted the order and successfully processed the required payment.

We reserve the right to accept, decline, limit, or cancel an order where reasonably necessary, including circumstances involving product availability, suspected fraud, incorrect information, or pricing errors.

If we need to modify, decline, or cancel an order, we may attempt to contact you using the email address, telephone number, or billing information submitted during checkout.

Customers should carefully review their order details before completing a purchase.

Cancellation and return requests are handled according to our Refund & Return Policy [LINK].

Products purchased through Vaelo Home are intended for personal or household use unless otherwise expressly agreed upon.

Section 4 – Pricing, Payments & Billing Information

Product prices, discounts, promotional offers, and availability may change without prior notice.

The price applicable to your purchase will generally be the price displayed when your order is submitted and will appear in your order confirmation.

Unless specifically stated otherwise, displayed product prices may not include applicable taxes or other charges.

You agree to provide accurate and complete billing, payment, and account information when making a purchase and to keep relevant account information current.

By providing a payment method, you confirm that you are authorized to use that payment method and authorize the applicable charges associated with your order.

Promotional campaigns may have additional terms. If specific promotion terms conflict with these Terms regarding that promotion, the promotion-specific conditions will apply.

Section 5 – Shipping & Delivery

Orders are shipped according to the timelines and conditions described in our Shipping Policy [LINK].

Delivery dates and transit times are estimates rather than guarantees. Carrier disruptions, severe weather, holidays, address issues, high shipping volumes, and other circumstances outside our reasonable control may affect delivery.

Additional information regarding handling times, transit estimates, tracking, shipping costs, and delivery issues can be found in our Shipping Policy.

Section 6 – Intellectual Property

Unless otherwise stated, content made available through Vaelo Home—including our branding, text, graphics, photographs, designs, logos, videos, product content, page layouts, and other materials—is owned by or licensed to Vaelo Home and may be protected by applicable copyright, trademark, and other intellectual-property laws.

Our Services are provided primarily for personal and non-commercial use.

Without prior authorization, you may not reproduce, republish, distribute, sell, modify, commercially exploit, publicly display, or create derivative works from protected Vaelo Home content except where applicable law permits such use.

Third-party names, trademarks, logos, and intellectual property remain the property of their respective owners.

Section 7 – Third-Party Features & Optional Tools

From time to time, Vaelo Home may provide access to tools, applications, integrations, or other functionality operated by third parties.

These services may operate independently from Vaelo Home, and we may not supervise or control their operation.

Your decision to use an optional third-party service is at your own discretion and may be subject to additional terms established by that provider.

We may introduce additional features, resources, or tools in the future. Unless otherwise stated, those additions will also form part of our Services and will be subject to these Terms.

Section 8 – External Websites & Third-Party Links

Our website may contain links to websites, services, resources, or content operated by third parties.

Vaelo Home does not necessarily control, endorse, or verify external websites and is not responsible for their content, accuracy, availability, products, services, or practices.

When leaving our website to interact with a third party, you are responsible for reviewing that party’s terms, policies, and practices before completing a transaction or providing personal information.

Questions or disputes concerning products or services purchased directly from a third party should generally be addressed to that third party.

Section 9 – Shopify

Vaelo Home uses Shopify as an e-commerce platform to help operate and provide our online Services.

Although Shopify provides the technology supporting our store, purchases made through Vaelo Home are transactions between you and Vaelo Home.

To the extent permitted by applicable law, Shopify is not responsible for products purchased directly from Vaelo Home or claims arising solely from those purchases.

Section 10 – Privacy

Information collected through our Services is handled according to our Privacy Policy [LINK].

Because our online store is hosted using Shopify, certain information may also be processed by Shopify and other service providers that help us operate our website, process transactions, fulfill orders, and provide our Services.

Our Privacy Policy provides additional information regarding how personal information may be collected, processed, disclosed, and protected.

Section 11 – Reviews, Suggestions & Other Submissions

If you voluntarily provide Vaelo Home with a product review, suggestion, idea, comment, photograph, proposal, or other submission (“Feedback”), you confirm that you have the rights necessary to submit that material.

To the extent permitted by law, you grant Vaelo Home a worldwide, royalty-free license to use, reproduce, adapt, publish, display, distribute, and otherwise use submitted Feedback for purposes including operating, improving, and promoting our Services.

You must not submit material that violates another person's intellectual-property, privacy, publicity, or other legal rights.

Feedback must not contain unlawful, malicious, abusive, defamatory, obscene, fraudulent, or harmful material or malicious software.

You remain responsible for the accuracy and legality of material you choose to submit.

Section 12 – Errors & Corrections

Occasionally, our website may contain typographical mistakes, inaccurate information, omissions, or outdated information relating to matters such as product descriptions, availability, promotions, pricing, shipping costs, or delivery estimates.

When permitted by applicable law, Vaelo Home reserves the right to correct such information and update website content.

If an error materially affects an order that has already been submitted, we may contact the customer and take appropriate steps, which may include correcting or canceling the affected order where legally permitted.

Section 13 – Acceptable Use

You may use Vaelo Home only for lawful purposes.

You may not use our website or Services to:

• Violate applicable laws or regulations
• Infringe our intellectual property or the rights of another person
• Harass, threaten, abuse, impersonate, or unlawfully harm another person
• Submit knowingly false, fraudulent, or misleading information
• Distribute spam or unauthorized solicitations
• Introduce viruses, malware, malicious code, or other harmful technologies
• Attempt to bypass or compromise website security
• Collect personal information about others without authorization
• Scrape, crawl, copy, reproduce, resell, or exploit our Services in an unauthorized manner
• Interfere with another person's ability to access or use our Services
• Use our Services for fraudulent, malicious, or otherwise unlawful activities

We may restrict or terminate access to the Services if we reasonably determine that these Terms have been violated.

Section 14 – Suspension & Termination

Vaelo Home may suspend, restrict, or terminate access to all or part of the Services where permitted by law, including when these Terms have been violated or when continued access could harm our business, customers, service providers, or other parties.

Termination does not eliminate obligations that arose before termination.

Any provisions that by their nature should continue after termination—including provisions concerning intellectual property, liability, indemnification, and applicable law—will remain effective where appropriate.

Section 15 – Disclaimer of Warranties

To the fullest extent permitted under applicable law, the Services and website content are provided on an “as is” and “as available” basis.

Vaelo Home does not guarantee that our website will always operate without interruption, delay, security issues, or errors.

Except for warranties that cannot legally be excluded, we disclaim warranties or conditions not expressly provided by Vaelo Home, including implied warranties of merchantability, fitness for a particular purpose, title, durability, and non-infringement where such exclusions are legally permitted.

Nothing in these Terms is intended to exclude rights or warranties that cannot be waived under applicable law.

Section 16 – Limitation of Liability

To the fullest extent permitted by applicable law, Vaelo Home and its applicable affiliates, employees, contractors, service providers, licensors, representatives, and partners will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages resulting from your use of the Services or products purchased through them.

This may include, where legally permitted, losses involving profits, revenue, savings, data, or replacement costs.

Some jurisdictions do not permit certain limitations or exclusions of liability. In those jurisdictions, these provisions will apply only to the maximum extent allowed by law.

Section 17 – Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Vaelo Home and its applicable affiliates, employees, officers, agents, contractors, licensors, and service providers from third-party claims, losses, liabilities, damages, and reasonable legal expenses arising from your violation of these Terms, infringement of another party's rights, violation of applicable law, or misuse of the Services.

We reserve the right, where legally permitted, to participate in or control the defense of a claim subject to indemnification.

Section 18 – Severability

If any provision within these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to remain valid and enforceable to the fullest extent permitted by law.

Section 19 – Waiver & Entire Agreement

A failure by Vaelo Home to enforce a provision of these Terms does not constitute a permanent waiver of that provision or any other right.

These Terms, together with the policies and other terms referenced within them, constitute the agreement governing your use of the Services and supersede prior agreements or communications concerning the same subject matter.

Section 20 – Assignment

You may not transfer or assign your rights or obligations under these Terms without prior written permission from Vaelo Home.

Where permitted by applicable law, Vaelo Home may assign or transfer its rights and obligations under these Terms in connection with business operations, restructuring, financing, acquisition, or similar circumstances.

Section 21 – Governing Law

These Terms and your use of the Services will be governed by the laws applicable in the jurisdiction where Vaelo Home is established, without overriding any mandatory consumer protections that apply to you.

Any disputes will be handled by courts with appropriate jurisdiction, subject to rights and remedies available under applicable law.

Section 22 – Headings

Section titles and headings are included to make these Terms easier to read. They do not alter or limit the meaning of any provision.

Section 23 – Updates to These Terms

We may revise these Terms from time to time to reflect changes to our Services, business practices, legal obligations, or other operational requirements.

The latest version will be made available on this page, and the Last Updated date will indicate when the Terms were most recently revised.

Where required by applicable law, we will provide appropriate notice of material changes.

Your continued use of our Services after revised Terms become effective constitutes acceptance of those changes to the extent permitted by law.

Section 24 – Contact Information

Questions regarding these Terms of Service can be directed to the Vaelo Home customer support team.

Store Name: Vaelo Home
Address: 310 16th Ave, Seattle, WA 98122, United States
Email: info@vaelohome.com
Phone: +1 (206) 385-4180

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM (Pacific Time)

Response Time:
We aim to respond to customer inquiries within 1–2 business days.