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The look of fresh snowfall
White flocking on every tip gives the Frostline the look of a tree just brought in from the snow, with deep green showing through underneath.
we want you to love every addition to your home! If something isn't quite right, we're here to make the return process simple and stress-free.
30 Day Returns: You have 30 days from the date of delivery to request a return. Items must be unused, in their original condition, and returned with all original packaging and accessories.
Order Cancellations: Need to cancel? Email us within 24 hours of placing your order. Once your order enters fulfillment or has been shipped, cancellation is no longer possible.
Free Returns for Damaged Items: If your order arrives damaged, defective, or incorrect, we'll cover the return shipping costs and arrange a replacement or full refund.
Change-of-Mind Returns: Customers are responsible for return shipping costs. We charge $0 in restocking fees on eligible returns.
Refund Processing: Approved refunds are issued to your original payment method and processed within 7 business days.
Need a Hand? Our friendly Vaelo Home support team is always happy to help! Simply email us at info@vaelohome.com with your order number, and we'll guide you through the process.
For complete details, please visit our Refund Policy .
At Vaelo Home, you always enjoy free shipping.
Not completely satisfied with your purchase? You can return your product within 30 days. Feel free to contact us for assistance with your return.
The Vaelo Christmas Shop
A white Christmas, every year
Snow-dusted branches that set a quiet, wintry mood the moment the tree goes up, no matter the weather outside.
Christmas Special · 25% off
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Free shipping across the USA · Order by December 10 for Christmas delivery
Why you'll love the Frostline
Made for the most wonderful time of the year
A full, natural shape
Layered branches and a gently tapered silhouette look natural from every angle, in an entryway, a living room or beside the fireplace.
- Red & gold
- Silver & white
- Rustic wood
Style it your way
Soft white and green works with any palette, from classic red and gold to all-white and silver or rustic wood. It arrives plain, ready for your own ornaments.
What's in the box
Simple, snowy and ready to style
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Snow-flocked Christmas treeWhite flocking over deep green branches
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Folding metal standKeeps it steady and stores flat after the holidays
The Frostline arrives plain, ready for your own ornaments and lights.
Free shippingAcross the USA, no minimum
Order by December 10For delivery before Christmas
Easy 30-day returnsNo restocking fees
Secure checkoutShop with confidence
Good to know
Questions before the big day
Our team is here Monday to Friday, 9 AM to 5 PM ET, and replies within 1 to 2 business days.
Email our teamDoes the Frostline come decorated?
No. The Frostline is shown undecorated on its metal stand, ready for your own ornaments.
Does the flocking shed?
Like all flocked trees, a little flocking can fall during setup. Fluffing the branches gently and placing a tree skirt underneath keeps things tidy.
How does the Christmas Special work?
The 25% Christmas Special is applied automatically at checkout, with no code needed. It is available for a limited time and ends December 15 at 11:59 PM Eastern.
When will my tree arrive?
Orders are prepared in 1–2 business days and spend 6–8 business days in transit, so most arrive within 7–10 business days. To have your tree in time for Christmas, we recommend ordering by December 10. Delivery times may vary due to weather, holidays, or carrier delays. For complete details, visit our Shipping Policy.
Do you offer free shipping?
Absolutely! At Vaelo Home, we offer free standard shipping on all eligible orders within the United States, with no minimum purchase required. Any additional shipping options or charges will be clearly displayed at checkout. For more information, visit our Shipping Policy.
How can I track my order?
Once your order has shipped, we'll send you a shipping confirmation email with your tracking information. You can also follow your package's journey anytime through our Order Tracking Page. Please allow a little time for tracking to become available after your shipping confirmation. For additional details on delivery timelines, please review our Shipping Policy.
What is your return policy?
You can request a return within 30 days of the confirmed delivery date. Items must be unused, in original condition, and returned with all original packaging. Contact us at info@vaelohome.com with your order number before sending anything back. For complete details, visit our Refund Policy.
Can I cancel my order after placing it?
Please email us at info@vaelohome.com within 24 hours of purchase with your order number. Cancellations cannot be guaranteed after 24 hours. Once an order enters fulfillment or has shipped, it can no longer be canceled. If already shipped, you may request a return once it arrives. For complete details, please visit our Refund Policy.
Do I have to pay for return shipping, and when will I receive my refund?
If your order arrives damaged, defective, or incorrect, Vaelo Home covers 100% of return shipping costs. For change-of-mind returns, customers are responsible for return shipping. We charge $0 in restocking fees. Refunds are issued within up to 7 business days after the return is received and approved. Visit our Refund Policy.
How can I contact Vaelo Home?
We're always happy to help! Email us at info@vaelohome.com, call +1 (413) 600-1641 or send us a message through our Contact page. Customer service hours are Monday–Friday, 9:00 AM–5:00 PM (EST), and we aim to reply within 1–2 business days.
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